Frequently Asked Questions
We, at HudsonSide Health (HSH), are your trusted partner for all your healthcare needs. We are redefining how care is delivered to your family -come to us for whatever your healthcare needs are. Rather than navigating physicians, specialists, hospitals, diagnostic centers, medical records, second opinions, and follow-up care on your own, we are your trusted point of contact to help coordinate your healthcare journey.
We, at HSH, offer support at every step of your healthcare journey. Whether you need healthcare coordination for your family, an expert international second opinion, help finding the right specialist, coordination of appointments and diagnostic services, support navigating a complex medical condition, or ongoing healthcare assistance, we bring it all together through one trusted point of contact, making your healthcare simpler, more coordinated, and easier to navigate. Through our network of medical experts, physicians, hospitals, diagnostic providers, and healthcare partners, we help you access global expertise while coordinating care locally.
Please refer to our Pricing page or get in touch with us.
You will be directed to the HSH web-based app. You will need to create a new account for yourself or family member, upload your documents and complete the payment. You will receive a payment confirmation once the transaction is successful. A member of our team will contact you for next steps. For care package members, a Relationship Manager and a Nurse will be assigned to you. A local physician visit will be scheduled to understand your healthcare needs.
No, our local team will schedule the consultation based on a mutually convenient time. If you have any questions, please contact us via email or WhatsApp.
Yes, we understand you may need to cancel or re-schedule your appointment. Please contact our local team and let them know if you need to cancel or reschedule. They will assist with you with the process. For cancellations, please refer to our Cancellation Policy. In case of an emergency at our end, we may also have to reschedule your appointment, and our team will inform you as soon as possible.
Yes, depending on the service package, patients and/or authorized family members may receive reminders regarding upcoming appointments, scheduled services, follow-ups, and other agreed healthcare activities.
Our team may assist with rescheduling where the service is included in your package. However, rescheduling is subject to the healthcare provider’s availability and applicable cancellation or rescheduling policies.
Interpreter services are available upon request. Please let our local team know in advance so that we can make the necessary arrangements.
Yes, if you have technical questions or need assistance, you can contact our local support team.
A US Specialist Consultation refers to a session in which a patient consults with a medical specialist practicing in the United States for expert evaluation or opinion regarding a specific health concern. It typically includes review of relevant medical reports, imaging, and test results, and providing your treating doctor with a second opinion and recommendations. However, your local treating physician remains responsible for your ongoing clinical care, including examinations, prescriptions, procedures, and implementation of treatment.
A Health Maintenance Discussion refers to a structured teleconsultation focused on preventive healthcare guidance. It typically includes review of current health status, lifestyle, and risk factors, discussion of ongoing medical issues and chronic disease prevention, recommendations for screening tests, vaccinations, routine monitoring, medication review and adherence counselling, as well as guidance on diet, physical activity, sleep, and overall wellness.
These discussions are non-emergency, preventive in nature, and are meant to help individuals maintain good health, reduce risks, and stay updated with recommended health practices.
Yes, where possible, you may request a particular specialist. We can also help identify an appropriate expert based on your condition, clinical question, and the specialist’s area of expertise and availability. If that particular specialist is not available, our team will contact you and request you to choose someone else from our platform, based on their availability.
No, our international expert consultations are primarily intended to provide an expert opinion and additional perspective on your medical condition. Your local treating physician remains responsible for your ongoing clinical care, including examinations, prescriptions, procedures, and implementation of treatment.
No, the purpose of a second opinion is to complement not replace your existing medical care.
Where appropriate and available, HSH can facilitate physician-to-physician communication to help promote continuity and coordination of care. Your local treating physician still remains responsible for your care.
Turnaround times depend on the complexity of the patient, availability of complete medical records, and specialist availability. Priority services may be available for selected HSH plans.
Yes, this is an important difference between simply obtaining another medical opinion vs. using our services for further coordination and access to care. Our Care Coordination team can help you identify appropriate next steps, organize appointments, coordinate diagnostics and local care, and navigate the healthcare system on your behalf.
No, HSH’s second-opinion service is not an emergency medical service. If you believe you are experiencing a medical emergency, you should seek immediate care from an appropriate local emergency service or hospital.
HSH Care Packages are designed for individuals and families who want ongoing help navigating their healthcare. Rather than contacting different providers independently for every healthcare need, members have access to HSH as a central point of coordination for their healthcare needs, along with routine screening, preventive care and supportive services.
Services vary by plan and may include a dedicated Relationship Manager, access to a nurse and an empaneled physician, coordination of physician and specialist appointments, diagnostic and laboratory services, preventive health planning, access to expert second opinions, organization of health records, hospital navigation, follow-up support, and assistance coordinating care across multiple specialists. Please refer to our Services page for additional details about the services and benefits included with each plan.
No, HSH Care Packages are healthcare coordination and support services and should not be considered a health insurance subscription. Hospital, physician, diagnostic, medication, procedure, and other third-party charges may be separate unless specifically stated as included in your package.
No, we work alongside your physicians in providing care for your medical needs. Our role is to help connect and coordinate the different components of your healthcare so that navigating the system is easier for you and your family.
Depending on your plan, you will have access to a Relationship Manager, a Nurse and our empaneled Doctor, who serve as your primary HSH contact.
Yes, HSH can assist with identifying appropriate physicians and coordinating appointments through our network and healthcare partners, subject to availability.
Yes, where available, your Relationship Manager will assist with coordinating laboratory testing, imaging, and other diagnostic services through independent healthcare partners.
Yes, this is one of the signature services HSH is specifically designed to support. With appropriate patient authorization, HSH can help coordinate healthcare for parents in India and keep designated family members informed, which is particularly valuable for families living in different cities or countries.
Yes, with your authorization, family communication and updates can be provided by HSH team members. HSH can facilitate communication between you, designated family members, physicians, and other healthcare providers involved in your care.
Yes, care coordination is a core part of our model. For patients seeing multiple specialists, we can help organize appointments, medical records, recommendations, and follow-up so the patient and family have a seamless healthcare journey.
This depends on the Care Package selected. Certain plans may include expert health discussions, priority access, or preferred pricing for specialist second opinions.
Yes, family members, including those living outside India, may purchase a HSH Care Package for eligible parents or relatives, subject to the patient’s consent and enrollment requirements.
Your Relationship Manager can help determine whether HSH can arrange the service through its network. Additional charges may apply, and these will be communicated before the service is arranged.
HSH is not an emergency medical service and should not be used instead of emergency care. In an emergency, members should immediately contact local emergency services or proceed to the nearest appropriate emergency facility.
Yes, HSH can assist families with healthcare navigation, identifying appropriate facilities and specialists, transferring relevant records, and coordinating communication. Our Team will facilitate hospital admission at an appropriate hospital, as decided by the patient/family. Hospital admission and clinical decisions ultimately remain with the treating physicians and healthcare facility and hospital charges will apply.
As part of our healthcare service packages, HSH provides support during hospital admissions, ensuring that the patient and their family receive timely assistance and professional coordination. Our goal is to endeavor for smooth communication and continuity of care. Our Team will endeavor to get an update with the treating doctors and evaluate and make any relevant suggestions to help improve the patient’s condition We will remain in communication with the patient’s family throughout the hospitalization process and provide necessary assistance until the patient is stabilized and on the path to recovery. After discharge, our team will continue to coordinate follow-up care and recovery support, as necessary.
HSH goes beyond conventional healthcare coordination. This personalized coordination and healthcare support is a distinctive service offering in Kolkata, designed to ensure that patients and their families are always supported in their healthcare journey.
HSH uses appropriate safeguards and consent-based processes for collecting, storing, and sharing personal and medical information. Information is shared with physicians, healthcare partners, or authorized family members as appropriate for the services requested and subject to applicable privacy requirements. India’s data-protection framework places substantial emphasis on consent, transparency and appropriate handling of personal data. Please refer to our Terms and Conditions and Privacy Policy for further details.
We are currently providing our healthcare services in Kolkata. As part of our expansion plans, we intend to extend our services to other major metropolitan cities across India in the future.
Yes, patients or authorized family members can contact the designated Relationship Manager for updates regarding scheduled services, pending appointments, follow-ups, and other coordination-related matters.
Cancellation, modification, or upgrade of a package will depend on the applicable terms and conditions. Please contact the Relationship Manager for assistance.
Depending on package availability, patients may be able to upgrade their services. The applicable pricing and revised service inclusions will be communicated before the upgrade.
All service activities, appointments, follow-ups, milestones, and other relevant information will be recorded in the organization’s technology platform and communicated to the patient or authorized family member. The service types and activities will vary depending on the package or service subscribed to.
If you or your family member have any concern regarding our services, the care provided, staff behavior, communication, billing, or any other aspect of your experience, you may raise your concern or complaint with our Grievance Officer through the designated communication channels. The Grievance Officer will acknowledge your complaint within 24-48 hours of receipt. Your concern will be reviewed with the relevant team members. We aim to resolve complaints within 7 working days. If you are not satisfied with the resolution, you may request escalation to the appropriate senior authority at HSH. Our Grievance Officer will maintain appropriate confidentiality throughout the process. No patient will face any disadvantage or discrimination for raising a genuine concern or complaint.